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CORONAVIRUS - SURGERY UPDATE
IMPORTANT MESSAGE FROM BEXHILL GP PRACTICES
Little Common and & Old Town, Sidley & Albert Road Medical Practice, Pebsham & Sea Road, Collington & Ninfield Surgeries regarding COVID – 19 (Coronavirus)
Please be advised that Bexhill GP practices are taking extraordinary measures to keep their patients and staff safe.
We are planning to consult with patients using telephone, email and other digital technology, rather than face to face appointments as the first option. This is to reduce risk to patients or their carers from exposure to infection.
(Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes, for this reason, please do not send any intimate images).
With immediate effect, please DO NOT turn up at any of the practices unless you have a pre-booked appointment. Please call your surgery to make an appointment where you will be triaged accordingly.
Ensure that all prescription requests are sent online or via email, or requests placed in the post boxes outside the surgeries. Prescription requests for Pebsham and Sea Road Surgery patients can be emailed to firstname.lastname@example.org
There may also be a need to cancel or move some non-urgent appointments to ensure we have capacity for those who most need it.
Please be assured, you will be triaged by phone first and an appointment will be made if necessary. These measures will not only keep our patients safe, it will make sure our medical staff are protected so that they are there for you when you need them.
We will continue to do our best to take into account the needs of specific patient groups (such as the deaf community) during this challenging time.
Please continue to follow NHS guidance in regards to household isolation if you have a temperature over 37.8°C, have a new dry cough or flu-like symptoms which have presented in the last 7 days. Call NHS 111 or visit their website if you need further advice.
Visit www.nhs.uk or http://www.gov.uk for more information. The practices’ websites will also be updated regularly.
Thank you for your understanding,
Bexhill GPs and Practice Managers.
RETIREMENT STATEMENT FROM DR SHARMA
It is with immense sadness, but hopefully future happiness, that I am retiring from General Practice at the end of November after almost 31.5 years working in the same surgery.
I qualified in July 1984 and after my houseman years and GP training I started my current post in General Practice, in what was to become my second home, on 3rd Jul 1989.
Since that time, I have seen many changes in General Practice, and I leave with things very different to when I started. It has been an amazing, privileged profession, much more than I had envisaged when I started and have got to work with wonderful people and amazing patients. Some I have known for the whole 31 years and there have been stories and inestimable rewards for listening, talking, advising, investigating, and diagnosing along the way. At times it has been incredibly difficult, especially in the first 15 years when, with small children, I was on call every third 24hours/weekend. This was made easier by my supportive wife, Mel.
I estimate that I have conducted 310,000 consultations in my time as a GP. I have always tried my best and believe I have used everything I could to make every single consultation as productive and helpful as possible.
But General Practice can also be stressful, intense and almost overwhelming at times. Colleagues and staff have helped but also the patients. More latterly ancillary clinicians have been a real bonus and have led to an improvement in care – our paramedic practitioners, clinical pharmacists and nurse practitioners have all been an excellent addition to our team. The surgery management team have always been supportive, thorough and encouraging. This has helped our surgery to always get ‘Good’ in our CQC ratings.
One aspect of being a GP is that one can diversify into different branches of the primary care role. In 1999 I increased the clinical trial and research work in the surgery; this work was always immensely rewarding and interesting and I must thank every patient who took part in any study – you have helped to progress medicine to newer and better treatments. I became a GP trainer in 2010 and so I know that there are very good caring younger GPs, and 3 of them are working here now.
With Covid19 it has been a strange few months. This has led to huge changes to how we have worked but it has been fantastic how our patients have understood our dilemmas and difficulties with this infection. I have no doubt that it will end eventually, and when the time comes, I would urge everyone to get immunised as appropriate. Until that time be careful; Bexhill and Rother have done well, and I believe that is in a large part due to local residents being responsible.
My vocation as a GP has ended but for 2-3 mornings a week I will now be the Lead Medical Examiner for East Sussex, working alongside the Coroner, and for the rest of the time I will playing more golf, watching more football (for those that know me they will know that will involve following Manchester United around the country and in Europe, when crowds are allowed back into the grounds), watching more rugby and cricket, and of course conducting more grandfather duties. (I enjoy looking after them, as I hope it will help to keep me young!).
For the immediate future I will be staying in Bexhill. Both our daughters have stayed in Bexhill. One is now an accountant who will hopefully look after me, and the other is a doctor (who still maintains she wants to be a GP so I must have done something right!) and will hopefully look after me! You may come across her in a GP role in the future and if you do, look after her the same way you looked after me!
I really hope to see you around and about Bexhill to catch up but now is the time to hang up my stethoscope
Seasonal Flu Vaccinations 2020/21 during Covid-19
Due to the current Coronavirus pandemic, flu clinics will run very differently this year. There will be NO walk in clinics and all patients will require a pre booked appointment. It is essential that you arrive on time please. Patients MUST be wearing a face covering when attending the surgery.
Please contact the surgery on 01424-230399 to make your flu vaccination appointment.
CORONAVIRUS Vaccine Trial
If you would like to sign up for forthcoming covid vaccine studies you need to register interest. The NHS registry is looking for 500,00 people over 18 to sign up: http://www.nhs.uk/researchcontact
Engage Consult should not be used to request home visits or for medical emergencies.
We have introduced a new way to consult with your Practice or Health Professional on line –
Engage Consult allows patients to connect with their GP Practice and access services online from a PC, tablet or smartphone. Patients can access the Engage Consult application directly from our website (see above). Engage Consult provides:
An online consultation that involves answering simple questions about symptoms. Please fully complete the symptom questionnaire which is very useful for the GP or Healthcare Professional. A report is then sent through to the GP or other Healthcare Professional, who can respond with the best course of action - e.g. seeing the patient face to face or by video link, phoning the patient with advice or issuing a prescription.
This service is available 24 hours a day, 365 days a year and consultations are reviewed every working day. If a patient sends a consultation outside the hours the practice states it can get back to the patient (the cut-off time), the patient will receive a response the next working day. Patients should only use the Engage Consult service to discuss routine medical problems. The service can also be used for administrative enquiries, medication enquiries, requests for a sick note or informing the Practice of change of address.
TELEPHONE APPOINTMENT BOOKING
Please be understanding of the fact that you will be asked for brief details of why you are requesting an appointment so that the reception staff can make your appointment with the most suitable healthcare professional for your need.
This might include an appointment being made with a Nurse practitioner (who can pretty much see you for everything that a GP can, she can prescribe, diagnose and refer as well), or a Paramedic Practitioner.
CQC INSPECTION OF THE SURGERY
The overall rating for the surgery after the CQC inspection in May 2018, was Good.
Please access the full report using the link below.
CQC report May 2018
EVENING, WEEKEND & BANK HOLIDAY APPOINTMENTS
Evening, Weekend & Bank Holiday appointments are now available. Please refer to further information tab on the right hand side for further advice on how to book these appointments.
Keep up to date with all surgery information and news.
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NEW: SURGERY NEWSLETTER
We now have a surgery newsletter with new services and regular practice information. Available at either of our surgeries and also available to read online. Please use the link below.
Surgery Newsletter - Winter 2020
LIVI - VIDEO CONSULTATIONS
Patients of Pebsham & Sea Road Surgeries can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day-even at weekends. The service is provided free on the NHS.
You can download the LIVI app to your mobile phone or tablet, at the App Store of Google Play. Or visit www.livi.co.uk for more information.
LIVI GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in depth diagnosis based on your medical history.
Get the LIVI app here: https://bit.ly/2ZGrYV0
For long term repeat medication you will be given a tick box form (a tear off slip attached to your prescriptions) to complete and return to your surgery.
Please allow two clear working days (excluding weekends and Bank Holidays) to enable any queries to be cleared.
We cannot accept telephone requests for prescriptions as it would block telephone access for emergencies and could lead to confusion with similar sounding medication names etc.
Some chemists run a repeat service and/or collection and deliveries in certain cases. Please check with your preferred chemist for their services.
(Site updated 19/11/2020)